How We Work
How We Work
This is our listening phase – and the most important part of the whole process. It’s vital to the success of the project that we find out exactly what you need and how it needs to be presented. From an initial meeting we get a complete picture of your requirements, including the purpose of the proposed work and your goals.
We’ll need references in the form of images, sketches, layouts, technical drawings, mood-boards, CAD files, photographs and videos. We can provide much of this as part of the service, should you need it. Once we’ve gathered all the data we need, we’ll consult you again to fill in any blanks before discussing the options available.
Once things are clarified, we work with you to establish the brief. This gives both parties a full and clear description of the project, the work involved and the expected result. This obviates any doubts or concerns, and lets all stakeholders know exactly what will be delivered.
At Redhound Studios, all work is planned and managed to ensure efficient, smooth running of the project. At this stage the extent of the work and associated fees will be established and if required, a schedule of work produced which becomes part of a service agreement or contract. On agreement, the work will commence at a specified date with periodic contact as agreed with the client.
Projects are usually on a fixed cost basis, although we can work on ‘day rate’ should the project be ongoing or we are involved in the design process. For fixed costs, a breakdown will be provided together with the schedule of work prior to agreement.
We always endeavour to give the best value for money. We will suggest ways of reducing costs, whether it’s through the approach to the project, savings through efficiencies, recycling assets or limiting content. We’re happy to pass these savings on to you in the form of competitive rates and excellent results with no compromise on quality.
We’ll supply progress reports throughout the project to ensure the brief is followed correctly and you are happy. These can take the form of daily, weekly or milestone reports via email or telephone. For larger projects, on-site presentations can be arranged if required. Your project will be tracked with a minimum disruption to your timebut with all the transparency you could need.
The completed work can be delivered to you via email, Yousendit, Dropbox, FTP server, post or courier, and can be on disk, data stick or other media. We will also retain all of the data generated on the project free of charge, in the event of future changes being required.
Post-delivery, we will contact you again to ensure our services have met with expectation, in both quality and purpose. You will also be asked questions about any improvements we can make to our service.Your satisfaction is paramount to us at all times.
Interested? Contact Redhound now to find out more.
Call to discuss your needs
Our clients are varied in their business activities and scale which is testament to our flexibility and working strategy whatever the company. We are also proud of our client retention rate currently over 85%.